K-SEND USA has maintained its policy for abandoned packages since it was founded in March 2021. It is public knowledge that, after three months without any contact from the customer via ticket, K-SEND USA has the right over the order to discard it or sell it WITHOUT prior notice to the customer. After the goods’ retention, it is impossible to retrieve the order as stated in the item “Storage” of the Terms & Conditions that the customer accepts when sending their orders to our warehouse.

It is the customer’s responsibility:

• Check the shipping date by the supplier and check the tracking;
• Check your e-mail address registered with K-SEND USA when paying the reception fee, as this is where the ticket will be sent;
• Notify K-SEND USA if the email must be changed due to not being able to view the ticket (BEFORE the deadline);
• Be aware of the dates that K-SEND USA sends on the storage ticket, as well as our Terms & Conditions;
• Notify K-SEND USA BEFORE the deadline (storage/3 months) about the status of the order;

Please note that we cannot remove any storage fee because the customer couldn’t view the ticket due to the wrong e-mail and other factors. Please notify us as soon as possible about checking the ticket to avoid inconvenience.

It is the responsibility of K-SEND USA:

• Send all information about the customer’s order via ticket to the registered email;
• Exchange email BEFORE the deadline (storage/3 months);
• Comply with the stipulated deadlines;
• If the customer has problems accessing the ticket or needs some support, he should contact the company via hello@ksendusa.com. Within 48 BUSINESS hours, our team will respond to provide the necessary assistance. We do not provide any support for unregistered/abandoned orders via social media!

Pages where the customer can read about order abandonment:
FAQ
Terms & Conditions
Storage